Refund policy

We want you to be completely satisfied with your purchase. If for any reason you're not, we accept returns under the following conditions:

Return Window

You may return eligible items within 30 days of the delivery date.

Eligibility

• Items must be unused, unwashed, and in their original packaging.

• Certain items, such as final sale products and personalized goods, are not eligible for return. Please check the product description for any exceptions.
  

How to Initiate a Return

To initiate a return, please contact our customer service team at store@nysignmuseum.org with your order number and reason for return.

We will reply with a prepaid return label. $8 will be deducted from your refund to cover the return shipping. 

Refunds

Once we receive and inspect your return, we will notify you of the status. Approved returns will be refunded to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

How to Request an Exchange

To initiate an exchange, please contact our customer service team at store@nysignmuseum.org with your order number and the item(s) you wish to exchange. We will confirm availability and provide return instructions. Exchanges are typically processed within 5 business days after we receive the returned item.

Once we receive and inspect the returned item, we will process the exchange and ship the replacement. You will receive a confirmation and tracking number once the exchange has been sent.